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Inbound Sales
Increasing conversion rates has the effect of both increasing revenue and decreasing the marketing expense per sale. Our professional sales training guarantees increased conversion rates.
Our advanced training is at the heart of our inbound sales process offering. Our focus is on making the sale, but without making the caller feel pushed or sold. We help prospective customers to better understand the offering and feel comfortable about going forward and we close in such a way that they feel that the decision was theirs alone.
We eliminate buyers remorse by going over the features and benefits with the customer after they have placed the order and making sure that they understand exactly what they have just ordered and how it will benefit them.
We monitor our reps calls to ensure compliance with both our policies and our client’s policies. Our Quality Assurance managers monitor calls to verify professionalism, which to us means; attitude, confidence, interest, expectation, proper script usage, and accuracy of information given. Our QAs also monitor to verify that the customer does not sound uneasy or unsure about their decision at the conclusion of the call and that the "customer" thanks our rep.
We provide unprecedented transparency, allowing you to; see your reps in action through live video feeds over the Internet, listen to live calls in progress, and review detailed daily reports.
Their is no substitute for Americans handling Americans calls and our rates are typically much less than what other US call centers would charge, less than what a Canadian call center would charge, and competitive with the larger offshore call centers.
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